Landing a job at the United States Postal Service (USPS) can provide long-term job security, good benefits, and career advancement opportunities. Whether you’re aiming to become a mail carrier, clerk, or part of the support staff, the hiring process at USPS is competitive but straightforward if you follow the right steps. Here’s everything you need to know to successfully apply and get hired by USPS.
Step 1: Understand the Available Positions
The USPS hires for a variety of roles across the country. Some of the most common entry-level positions include:
- City Carrier Assistant (CCA): Delivers mail in urban and suburban settings.
- Rural Carrier Associate (RCA): Handles mail delivery in rural areas.
- Postal Support Employee (PSE): Provides clerical and retail assistance.
- Mail Handler Assistant (MHA): Works in mail sorting facilities.
Each position has different physical and scheduling demands, so read the job descriptions carefully before applying.
Step 2: Meet the Basic Requirements
To qualify for most USPS jobs, you must:
- Be at least 18 years old (or 16 with a high school diploma).
- Be a U.S. citizen or have permanent resident status.
- Pass a background check and drug screening.
- Have a valid driver’s license for driving-related roles.
- Be able to lift packages (typically up to 70 pounds for mail handlers and carriers).
Some roles may also require you to pass a physical exam or meet vision and hearing standards.
Step 3: Apply Through the USPS Careers Website
All USPS job applications must be submitted online at usps.com/careers. Here’s how:
- Create an account on the USPS careers portal.
- Search for job openings in your area.
- Read job descriptions thoroughly.
- Complete the online application and upload your resume.
Be sure your resume is tailored to the specific role. Emphasize reliability, attention to detail, and any experience with logistics or customer service.
Step 4: Take and Pass the USPS Assessment Test
Most USPS jobs require you to pass an online exam after your application is reviewed. The most common test is the Postal Exam 474, which is required for mail carriers, mail handlers, and clerks. This exam includes sections on:
- Work scenarios
- Checking for errors
- Personality questions
- Memory and address recognition
You will usually have only 72 hours after receiving the email invitation to complete the test, so check your inbox and spam folder regularly.
If you fail the assessment, you must wait 12 months before retaking it. Study materials and practice tests are available online to help you prepare in advance.
Step 5: Complete the Background Check and Drug Screening
Candidates who pass the exam and meet basic requirements will undergo a background check, including criminal history and prior employment verification. USPS also requires a drug screening. Be honest and transparent during this phase to avoid disqualification.
Step 6: Attend an Interview (If Applicable)
For some roles, especially full-time or career positions, you may be invited to an in-person or virtual interview. Expect questions about your work ethic, ability to handle repetitive tasks, and how you deal with stressful or fast-paced environments.
Sample question:
“Describe a time you had to meet a tight deadline.”
Answer using the STAR method—explain the Situation, Task, Action, and Result clearly and concisely.
Step 7: Orientation and Training
Once hired, you’ll be scheduled for orientation, which includes learning about USPS policies, procedures, and job responsibilities. You may also receive on-the-job training, especially for delivery and processing roles. Safety training is a key part of the onboarding process.
sample interview questions and answers
interview questions and answers for four key USPS positions: City Carrier Assistant (CCA), Rural Carrier Associate (RCA), Postal Support Employee (PSE), and Mail Handler Assistant (MHA).
City Carrier Assistant (CCA)
Delivers mail in urban and suburban settings
Q1: How would you handle delivering mail in bad weather conditions?
A: I understand that mail must be delivered regardless of the weather. I would dress appropriately, follow all safety protocols, and plan my route efficiently to stay safe and on time. I’m physically prepared and mentally focused to handle these conditions.
Q2: What would you do if a customer complains about missed or misdelivered mail?
A: I’d listen respectfully, verify their information, and report the issue to the supervisor if needed. Accuracy is important to me, and I would double-check addresses moving forward to prevent future mistakes.
Rural Carrier Associate (RCA)
Handles mail delivery in rural areas
Q1: Rural carriers often use their own vehicles. Are you comfortable with this?
A: Yes, I have a reliable, insured vehicle and a clean driving record. I understand the responsibility that comes with using my own car and am fully prepared to keep it well-maintained for daily use.
Q2: How do you stay organized while delivering mail on long rural routes?
A: I organize the mail in delivery order before starting my route and use route maps or GPS for unfamiliar areas. Time management and route preparation help me stay efficient and accurate.
Postal Support Employee (PSE)
Provides clerical and retail assistance
Q1: How would you handle a long line of customers while keeping everyone satisfied?
A: I would stay calm, work efficiently, and greet each customer with courtesy. If delays occur, I’d politely explain the wait time and assure them I’ll assist as quickly as possible. Great service starts with communication and professionalism.
Q2: Describe your experience handling cash or working in a retail environment.
A: I’ve worked in a fast-paced store where I processed payments, balanced the cash drawer, and assisted customers. I’m confident handling transactions, solving issues, and ensuring customers leave satisfied.
Mail Handler Assistant (MHA)
Works in mail sorting facilities
Q1: This job requires repetitive heavy lifting. Are you comfortable with that?
A: Absolutely. I’m physically fit and have experience in warehouse jobs where lifting and moving packages was part of the routine. I also understand the importance of using proper lifting techniques to avoid injury.
Q2: How do you stay focused during overnight shifts or repetitive tasks?
A: I stay focused by setting small goals, keeping a steady rhythm, and taking short mental breaks during downtime. I take pride in doing my part to keep operations running smoothly, no matter the shift.
