Situational Judgment Tests (SJTs) are a type of psychometric assessment used to evaluate an individual’s ability to handle real-world scenarios and make effective decisions.
The purpose of an SJT is to evaluate an individual’s ability to make sound decisions in complex situations and to assess their judgment and problem-solving skills. SJTs are commonly used in employment selection processes for roles that require strong decision-making abilities, such as management, leadership, and customer service positions.
These evaluations measure behavioral tendencies and are especially helpful when assessing how a person will react to various work-related situations.
There are several types of SJTs available, including video-based SJTs, text-based SJTs, and computerized SJTs. Each test has its own format and scoring system, but all are designed to evaluate an individual’s ability to handle real-world scenarios and make effective decisions.
Situational Judgement Topic
Situational Judgment Tests (SJTs) can cover a wide range of topics, depending on the specific test and the organization using it. Some common topics for SJTs include:
|Type of SJT||Description|
|Video-based SJTs||Present the individual with a series of video scenarios and ask them to select the most appropriate response or course of action from a list of options.|
|Text-based SJTs||Present the individual with a series of written scenarios and ask them to select the most appropriate response or course of action from a list of options.|
|Computerized SJTs||Delivered online and use interactive technology to present the individual with a series of scenarios and response options.|
|In-basket SJTs||Simulate a workplace environment by presenting the individual with a set of emails, memos, and other documents and asking them to prioritize and respond to each item.|
|Hybrid SJTs||Combine elements of different SJT formats, such as video-based and text-based scenarios, to provide a comprehensive evaluation of an individual’s decision-making abilities.|
How do I prepare for a situational judgement test?
Here are some tips to help you prepare for a situational judgment test:
- Familiarize yourself with the format: Familiarize yourself with the format of the test and the type of questions you will be asked. This will help you feel more confident and reduce test anxiety.
- Study typical workplace scenarios: Study common workplace scenarios that might be covered in the test. This will help you understand the types of situations you may be asked to respond to.
- Consider your values and priorities: Consider your values and priorities, and think about how they would influence your decision-making in a given situation.
- Practice good judgment: Practice making decisions based on good judgment, rather than your personal feelings or biases.
- Read the instructions carefully: Make sure you understand the instructions and what is being asked of you before starting the test.
- Take your time: Read each scenario and response option carefully, and take your time to consider each option before making your selection.
- Be honest: Answer the questions honestly, and do not try to “game the system” by selecting what you think the test designer wants to hear. The goal of the test is to assess your judgment and decision-making abilities, not to trick you.
Common Situational Judgement Test
Companies use different ways for candidates to respond to the situations presented.
- Administrative SJT Sample Test Questions
- Customer Service SJT Sample Test Questions
- Supervisory SJT Sample Test Questions
- Civil Service SJT Sample Test Questions
- Sales SJT Sample Test Questions
- Nursing SJT Sample Test Questions
- Call Center SJT Sample Test Questions
- Police SJT Sample Test Questions
- Firefighter SJT Sample Test Questions
situational judgement test scenarios
Situational Judgment Test (SJT) scenarios can vary widely, but they typically involve common workplace situations and are designed to assess an individual’s judgment, problem-solving skills, and decision-making abilities. Here are some examples of SJT scenarios:
Administrative SJT Sample Test Questions:
- You receive an urgent phone call from a client who is upset and needs assistance. However, you are already in the middle of an important task that requires your full attention. How would you handle this situation?
- You notice that a colleague has been consistently arriving late to work and leaving early. How would you approach this situation?
- Your supervisor has asked you to take on an additional project, but you are already swamped with work. How would you respond to your supervisor’s request?
Customer Service SJT Sample Test Questions:
- A customer is unhappy with a product they received and wants a refund. However, the product is not eligible for a refund according to company policy. How would you handle this situation?
- A customer is having trouble navigating the company’s website and needs assistance. How would you guide the customer through the process?
- A customer is frustrated with a product that they purchased and is being rude to you over the phone. How would you handle this situation?
Supervisory SJT Sample Test Questions:
- One of your team members consistently misses deadlines and produces low-quality work. How would you address this situation?
- A team member is struggling with a personal issue that is affecting their performance. How would you handle this situation?
- Your team is having difficulty meeting a project deadline. How would you motivate and support your team to ensure that the deadline is met?
Civil Service SJT Sample Test Questions:
- You are tasked with resolving a dispute between two colleagues. How would you approach this situation?
- You are working on a project with a tight deadline and are experiencing technical difficulties. How would you troubleshoot the issue and ensure that the project is completed on time?
- You are presented with two equally qualified candidates for a position. How would you decide which candidate to hire?
Sales SJT Sample Test Questions:
- A potential customer is hesitant to purchase a product due to its price. How would you convince the customer to make the purchase?
- A customer has expressed interest in a product but has several questions and concerns. How would you address their questions and concerns to close the sale?
- A customer is unhappy with a product they purchased and is considering returning it. How would you handle this situation to retain the customer?
Nursing SJT Sample Test Questions:
- A patient is refusing treatment that is critical to their recovery. How would you handle this situation?
- A patient is experiencing severe pain and requests a medication that is not on their prescription. How would you handle this situation?
- A patient is exhibiting signs of distress, but you are unsure of the cause. How would you assess the situation and provide appropriate care?
Call Center SJT Sample Test Questions:
- A customer is upset and needs assistance with a technical issue. However, you are not familiar with the product. How would you handle this situation?
- A customer is experiencing a billing issue that requires escalation. How would you ensure that the issue is resolved quickly and effectively?
- You are experiencing a high volume of calls and are having difficulty managing your workload. How would you prioritize and manage your tasks?
Management SJT Sample Test Questions:
- You have a team member who is consistently underperforming. How would you approach the situation and work with the team member to improve their performance?
- You are faced with conflicting priorities and tight deadlines. How would you prioritize your tasks and ensure that everything is completed on time?
- You have to make a difficult decision that will impact your team and the organization as a whole. How would you gather information and weigh the pros and cons of each option to make the best decision?
Graduates SJT Sample Test Questions:
- You are working on a team project, and one of your team members is not contributing as much as the others. How would you address the situation and work with the team member to improve their involvement?
- You are faced with a complex problem that requires creative thinking and problem-solving skills. How would you approach the problem and generate potential solutions?
- You are asked to complete a task that is outside of your area of expertise. How would you acquire the necessary knowledge and skills to complete the task effectively?
Police SJT Sample Test Questions:
- You witness a colleague using excessive force during an arrest. How would you handle this situation?
- A member of the public is making false accusations against a colleague. How would you investigate the situation and address any issues?
- You are called to a domestic dispute that is escalating. How would you diffuse the situation and ensure the safety of all parties involved?
Firefighter SJT Sample Test Questions
- You arrive at the scene of a fire in a residential building. The building is several stories tall, and there are multiple units on each floor. How would you assess the situation and determine the best course of action?
- You are responding to a wildfire that is spreading rapidly in a forested area. The fire is moving towards a residential community. How would you prioritize your actions and resources to protect the community and contain the fire?
- You are part of a team responding to a hazardous materials incident. The material involved is highly flammable and poses a significant risk to public safety. How would you approach the situation and work with your team to mitigate the risk?