Walmart Assessment Test and Interview Process

When applying for a Walmart job, the first thing to do is to submit an online application. This application is your resume listing your achievements, qualifications, and job history.

Basically, this is the first hurdle. Of course, you must have had a job in mind before applying.

Whether you want to work as a cashier, software engineer, merchant, or technologist, your resume must be adequate or have the certain skills needed for the position.

Selection Process

1. Online Application:

The first step is to apply online for the position you are interested in. You’ll need to provide your personal details, educational background, work experience, and references.

2. Assessment Test:

For certain positions, you might be required to take an assessment test as part of the application process. This test generally consists of multiple-choice questions related to job-specific tasks, mathematical reasoning, situational judgment, and personality traits. The idea is to gauge whether you have the skills and temperament that align with Walmart’s values and the specific responsibilities of the role you’re applying for.

Retail Pre-Employment Assessment:

For hourly positions in retail, Walmart’s Retail Pre-Employment Assessment tests your understanding of workplace scenarios, problem-solving, decision-making, and leadership skills.

Supervisory Leadership Assessment:

For management positions, the Supervisory Leadership Assessment might be required. It’s designed to assess your potential for a leadership role within the company.

Other Role-Specific Tests:

Depending on the position, you might be asked to take other tests that are specifically tailored to the role you’re applying for. For example, you might encounter tests related to technical skills, numerical ability, or verbal reasoning.

3. Initial Interview:

If you pass the assessment test, the next step is usually an initial interview. This might be conducted over the phone or in-person and typically involves a discussion of your background, experience, and motivation for wanting to work at Walmart.

4. In-Person Interview:

Depending on the position, you might be invited for an in-person interview. This could be a one-on-one interview or a panel interview. You may be asked about your previous work experience, situational and behavioral questions, and how you would handle specific scenarios related to the role.

5. Final Interview:

Some roles may require a final interview with higher management or specialized team members. This is a chance for both parties to clarify any remaining questions and discuss the specifics of the role.

6. Job Offer:

If all goes well, you may receive a job offer. This will include details about your compensation, benefits, and other terms of employment.

7. Background Check and Drug Test:

Walmart generally conducts a background check and may require a drug test, depending on the position.

8. Orientation and Training:

Once hired, you’ll go through an orientation process to learn about Walmart’s policies, procedures, and culture. Depending on your role, you may also receive specific training to prepare you for your job responsibilities.

Here are some of the most common interview questions

Walmart’s interview questions can vary greatly depending on the position you’re applying for, but they will generally focus on your experience, skills, and fit for the role and company culture. Here are some common interview questions you might encounter, along with guidance on how you might approach them:

1. Tell me about yourself.
   • Focus on your professional background, experiences, and skills that relate to the position you’re applying for.
2. Why do you want to work at Walmart?
   • Research Walmart’s mission, values, and culture and connect them to your personal goals and interests.
3. Describe a time when you went above and beyond for a customer.
   • Share a specific example that demonstrates your commitment to customer service.
4. Tell me about a time you had to deal with a difficult coworker or customer. How did you handle it?
   • Focus on your problem-solving and interpersonal skills, explaining the steps you took to resolve the situation.
5. How do you handle stressful situations or busy periods like the holidays?
   • Provide examples that show your ability to stay calm, organized, and effective under pressure.
6. What experience do you have with [a specific task or tool related to the job]?
   • Explain your experience and proficiency level with that task or tool, providing examples if possible.
7. How would you handle a situation where you noticed a coworker not following company policies?
   • Emphasize your commitment to integrity and describe how you would handle the situation responsibly.
8. Where do you see yourself in five years?
   • Show that you have ambition and a career plan that aligns with the role you’re applying for, but also that you’re interested in growing with Walmart.
9. How would you handle a situation where a customer was unhappy with a product or service?
   • Detail the steps you would take to empathize with the customer, understand their needs, and find a solution within the company’s guidelines.
10. Why should we hire you for this position?

• Summarize your key qualifications and how they align with the job requirements, demonstrating why you’d be a good fit for the role.

Assessment Test At Walmart

How do you pass an assessment test?

Walmart does utilize assessment tests for various positions, particularly for managerial and supervisory roles. The specifics of these assessments may vary, but generally, they aim to evaluate the skills, competencies, and personalities of applicants to ensure that they fit with the company’s culture and the demands of the position.

1. Math Skills: Depending on the role, there might be basic math questions to ensure that candidates can handle calculations necessary for inventory management, sales, etc.
2. Reading Comprehension: There may be sections that test your ability to understand and interpret written information, which is a necessary skill in many positions.
3. Leadership and Management Scenarios: If you are applying for a management position, expect questions that will test your leadership skills, decision-making abilities, conflict resolution, and how you handle various scenarios that might arise in a retail environment.
4. Customer Service Scenarios: Many roles at Walmart require interaction with customers, so you may be presented with scenarios that test how you would handle different customer service situations.
5. Personality Assessment: There might be questions aimed at understanding your work style, values, and how you interact with others. These are used to determine if you’ll be a cultural fit within the company.
6. Logical Reasoning: Some assessments might include logical or critical thinking questions to gauge your problem-solving skills.
7. Technical Skills: For specialized roles, such as those in IT or certain specialized retail areas, you may be tested on specific technical knowledge related to the job.

1. Hogan Personality Test
2. SJT Test
3. Mechanical Aptitude Test

Start practice today and improve your hiring chances

Common assessment test in Walmart

I can guide you on how you might prepare for such an assessment with general practices and exercises that are typically involved in these types of tests.

• Leadership Assessment Test
• Technical Leadership Assessment TLA
• Supervisor Assessment SLA
• Customer Service

Free Walmart Assessment test

For Retail Pre-Employment Assessments:

1. Customer Service Scenarios: Practice answering questions related to customer service situations. Consider how you would handle an upset customer, a return request, or a question about a product.
2. Mathematical Reasoning: Review basic math skills, including addition, subtraction, multiplication, and division. You might be tested on your ability to calculate discounts, tax, or change.
3. Situational Judgment: Think about how you would react to different workplace scenarios, such as dealing with conflicts among team members or handling a task you haven’t been trained for.

For Supervisory Leadership Assessments:

1. Leadership Scenarios: Practice responding to questions related to leading a team, delegating tasks, motivating employees, and handling performance issues.
2. Decision Making: Consider how you would make decisions related to budgeting, scheduling, or problem-solving within a team.
3. Communication Skills: Reflect on how you would communicate with team members, higher management, and customers.

General Tips:

• Understand the Role: Make sure you understand the specific skills and responsibilities related to the role you’re applying for, and focus your preparation on those areas.
• Practice with Sample Tests: There are various online resources that offer free practice tests for general employment assessments. Websites that specialize in pre-employment testing may offer practice questions that could be similar to what you might encounter on a Walmart assessment.
• Be Honest: It’s important to answer the questions honestly, as many assessments include control questions to detect inconsistent responses.
• Stay Calm: It’s normal to feel a bit anxious about a test, but try to stay calm and read each question carefully.

Sample Question: Customer Service Scenario

You are working at the customer service desk, and a customer approaches you looking visibly frustrated. They explain that they bought a product last week, and it stopped working after only a few days. They don’t have the receipt but want a full refund. How would you handle this situation?

A) Tell the customer that without a receipt, there’s nothing you can do and turn them away.

B) Offer to look up the purchase in the system using their credit card or membership information and follow the store’s return policy.

C) Immediately give the customer a full refund without asking any further questions.

D) Ignore the customer’s frustration and tell them to come back later when the manager is available.

Sample Question: Leadership Scenario

One of your team members has consistently failed to meet their performance targets over the past three months. You have provided them with additional training and support, but there has been no improvement. How would you handle this situation?

A) Terminate their employment immediately without further discussion.

B) Ignore the problem, hoping that it will resolve itself over time.

C) Arrange a one-on-one meeting to discuss the issue, set clear performance goals, offer further support, and outline potential consequences if the performance does not improve.

D) Publicly criticize the employee in front of the entire team to set an example.

Walmart Salaries

About the Company

Walmart is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores headquartered in Bentonville, Arkansas.

Subsidiaries

• Sam’s West is an American chain of membership-only retail warehouse clubs
• Flipkart is a Singaporean e-commerce company headquartered in Bangalore, Karnataka, India.
• Bodega Aurrerá is a Mexican discount store owned by the American discount chain Walmart.
• Asda Stores. Trading as Asda is a British supermarket retailer headquartered in Leeds, West Yorkshire.
• Hayneedle is an online retail company based in Omaha, Nebraska, focusing on furnishings and decor.
• Bonobos is e-commerce-driven apparel that designs and sells men’s clothing.
• Jet.com was an American e-commerce company headquartered in Hoboken.
• Líder is a Chilean hypermarket chain originally owned and operated by Distribución y Servicio but sold to US American corporation.
• Moosejaw.com is an online and brick-and-mortar retailer specializing in outdoor recreation apparel and gear for snowboarding, rock climbing, hiking, and camping.
• Seiyu GK, or Seiyu Group, is a Japanese group of supermarkets, shopping centers, and department stores.
• Shoes.com is an American footwear retailer owned by Walmart.
• Bare Necessities is American lingerie, swimwear, and online loungewear, retailer.
• Art.com
• Asda Group
• Yihaodian is a Chinese online grocery business.
• Amigo Supermarkets is a chain of supermarkets located in Puerto Rico.
• Aspectiva
• ELOQUII Design
• White Stag is an in-store brand of women’s clothing and accessories.

• Open position 9,000+
• Number of employees: more than 2.1 million, Worldwide
• Headquarters: Bentonville, Arkansas, United States

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What happens in an assessment Centre?