TELUS Assessment Exam and Interview: What to Expect
TELUS, a leading Canadian telecommunications and technology company, uses a structured hiring process to find candidates who match its values of innovation, collaboration, and customer focus.
Online Assessment Test
After submitting your application, you may be asked to complete an online assessment, depending on the role. This could include:
- Cognitive Ability Test – Measures logical reasoning, numerical aptitude, and verbal comprehension.
- Situational Judgment Test (SJT) – Presents workplace scenarios to assess your decision-making, ethics, and customer service skills.
- Personality Questionnaire – Evaluates your work style and how well you align with TELUS’ culture of collaboration and innovation.
Some customer-facing roles may also include a typing test or language proficiency assessment.
Interview Process
Qualified candidates move on to one or more interviews:
- Phone or Video Interview – Conducted by HR to review your background, interest in TELUS, and availability.
- Behavioral Interview – Uses STAR-based questions to evaluate how you’ve handled past work situations.
- Technical or Role-Specific Interview – For IT, analyst, or engineering roles, expect problem-solving questions and technical assessments.
- Group Interview or Assessment Center – Occasionally used for sales or customer service roles to observe communication and teamwork skills in real-time.
TELUS Interview Questions and Answers
1. Tell me about yourself.
Sample Answer:
“I’m a customer-focused professional with three years of experience in tech support and telecommunications. I thrive in fast-paced environments and enjoy solving problems efficiently. I’m excited about TELUS because of your strong commitment to innovation and community impact.”
2. Why do you want to work at TELUS?
Sample Answer:
“I admire TELUS for its leadership in technology and dedication to social responsibility. The company’s investment in healthcare innovation and environmental sustainability aligns with my own values, and I want to be part of a team that’s making a real difference.”
3. Describe a time you had to deal with a difficult customer. How did you handle it?
Sample Answer (STAR Method):
Situation: A customer was upset about a billing error.
Task: My role was to resolve the issue and restore trust.
Action: I actively listened, apologized, reviewed the account, and corrected the error.
Result: The customer appreciated the resolution and gave positive feedback in a follow-up survey.
4. How do you handle high-pressure situations or multiple priorities?
Sample Answer:
“I stay calm and organized by prioritizing tasks based on urgency and impact. I use digital tools and checklists to track progress and ensure I meet deadlines. When overwhelmed, I communicate with my team or manager to adjust timelines if necessary.”
5. What does good customer service mean to you?
Sample Answer:
“It means being responsive, empathetic, and solution-oriented. Great service isn’t just about fixing problems, it’s about creating a positive experience that builds trust and loyalty. I believe every interaction is a chance to strengthen the brand.”
6. How do you stay updated with technology trends?
Sample Answer:
“I follow tech blogs, attend webinars, and complete online courses to keep up with the latest tools and practices. I enjoy learning about how digital innovation can improve both internal operations and the customer experience.”
