H&M Assessment Test Practice

H&M Assessnent Test Practice h&m interview questions

Looking for a career at H&M We recommend that you be prepared when applying for a new position.

For some positions, you will be asked to complete one or multiple online assessment tests. The tests assess both personality and ability.

  • Does H&M do drug tests?
  • How do I pass an online assessment test?
  • How do I practice for an assessment test?
  • What should I wear to an interview at H&M?

Hiring Process

The hiring process at H&M, similar to many other large retail companies, typically follows a multi-stage process to evaluate candidates. While this can vary by location, role, and specific needs of the organization, here’s a general overview of the hiring process you might expect:

Questions and Answers about H&M Hiring Process

H&M’s application process can vary slightly depending on the country or region, but generally, it follows a structured path to ensure they hire candidates who fit their culture and can perform effectively in their roles. Here’s a broad overview of the application process:

  1. Online Job Portal/Application:
    • Job Search: Start by searching for open positions on H&M’s official career page. You can filter these based on location, job category, and type of employment (part-time, full-time, etc.).
    • Application: Once you find a relevant job, you can apply online. This typically involves creating a profile, filling out personal details, educational background, work experience, and uploading a resume/CV.
  2. Assessment:
    • For certain positions, H&M might require candidates to undergo assessments. These can range from personality tests to role-specific skill assessments.
  3. Initial Screening:
    • After applying, if your profile matches the role’s requirements, you might get a call or email from H&M’s HR for an initial screening. This could involve discussing your experience, motivation to join H&M, availability, and other basic details.
  4. Interview:
    • First Round: Often, especially for entry-level roles, the first interview may be conducted over the phone or via a video call. Here, you’ll delve deeper into your experience, knowledge about the company, and role-specific queries.
    • In-Person Interview: For many positions, especially if you clear the initial rounds, there will be an in-person interview. This might take place at the store or office where you’re applying to work. Depending on the role, you may have one or more in-person interviews.
  5. Practical Assessment or Trial Shift (for certain roles):
    • For certain roles, especially in-store roles like Sales Advisors, you might be asked to come in for a few hours or a day for a trial shift. This allows the management to see how you fit into the store environment and how you interact with customers.
  6. Offer & Paperwork:
    • If you’re selected, the HR team will extend a formal job offer. Once you accept, there will be paperwork to complete. This might include signing contracts, providing necessary documentation, and other formalities.
  7. Induction & Training:
    • Upon joining, new hires usually undergo an induction process where they’re introduced to the company’s culture, values, a

Assessment Test

Here are some common types of assessments you might encounter when applying for a job at a large retail company like H&M:

The following is a list of possible Online or site tests:

Start practice today and improve your hiring chances

Interview at H&M

If you’re preparing for an interview with H&M, one of the world’s leading fashion retailers, you’ll want to be ready to answer questions related to their business, industry, as well as your particular skills and experiences. Here are some common questions that might be asked in an H&M interview, and some general areas you might want to be prepared to discuss:

About H&M and the Retail Industry:

  1. What do you know about H&M, and why do you want to work here?
  2. How do you think H&M distinguishes itself from other fashion retailers?
  3. Can you describe a recent marketing campaign or fashion trend that caught your eye from H&M?
  4. How do you see the future of the retail industry, especially with the growing trend of online shopping?

Customer Service:

  1. How would you handle a difficult customer?
  2. Can you provide an example of a time when you went above and beyond for a customer?
  3. How would you promote H&M’s customer loyalty program?

Teamwork and Communication:

  1. Tell me about a time you worked as part of a team. What was your role?
  2. How do you communicate effectively with team members and management?
  3. What would you do if you disagreed with a decision made by a team leader or manager?

Sales and Product Knowledge:

  1. How would you approach selling an item to a customer?
  2. Describe a time when you had to meet a sales target or other performance goals.
  3. What do you believe are the key factors in successfully selling fashion merchandise?


  1. Tell me about a time when you faced a challenging problem at work and how you resolved it.
  2. How would you handle a situation where a customer wanted to return an item that didn’t meet the return policy?

Ethical Considerations and Social Responsibility:

  1. How would you respond if a customer asked about H&M’s sustainability initiatives?
  2. How important do you think social responsibility is in the fashion industry?

Your Skills and Experiences:

  1. What skills or experiences make you a good fit for this position?
  2. Can you describe a time when you had to learn a new skill quickly on the job?
  3. How do you handle stress, particularly during busy times like sales or holiday seasons?

About The Company

Hennes & Mauritz is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers, and children.
Headquarters: Stockholm, Sweden
Number of locations:~ 5180


Training programs – H&M have initial training programs for all position, including Sales Advisors, Department Managers, Visual Merchandisers, and Store Managers.

Available Jobs

A career at H&M can be both exciting and fulfilling, particularly if you have an interest in fashion, retail, and customer service. The company offers a wide range of opportunities for people with diverse skills and interests.

  1. Retail Seasonal Sales Advisor
  2. Retail Visual Merchandiser
  3. Retail Sales Advisor
  4. Retail Sales Advisor – Seasonal
  5. Retail Visual Keyholder
  6. Retail Department Manager
  7. Retail Sales Advisor – Part-Time
  8. E-Commerce Sales Manager – Mexico
  9. Retail Department Supervisor
  10. Retail Sales Advisor – Seasonal