Emotional Intelligence at Work

Discover what emotional intelligence (EQ)

Emotional Intelligence (EQ) is the ability to perceive, understand, manage, and regulate emotions in yourself and others. While traditionally IQ was considered the definitive metric for success, increasingly EQ is being recognized as equally important, especially in the workplace. People with high EQ are generally better at handling stress, forming relationships, and making balanced decisions. This article delves into mastering Emotional Intelligence in the workplace by understanding your emotional reactions.

The Importance of Emotional Intelligence for Professional Development

  1. Better Decision-Making: Emotions can sway you towards impulsive decisions. High EQ helps you evaluate the emotional underpinnings of various options, facilitating better decisions.
  2. Effective Communication: Understanding the emotions behind words helps in conveying messages more effectively, cutting down misunderstandings.
  3. Conflict Resolution: With high EQ, you can empathize with other points of view, making resolving conflicts easier and more equitable.
  4. Leadership Qualities: A leader with high EQ can inspire, manage conflict, and guide the team towards objectives more effectively than those with only technical skills.

Spotting Emotional Intelligence Indicators

In Yourself

  • Elevated EQ: Self-awareness, self-regulation, social skills, empathy, and intrinsic motivation.
  • Limited EQ: Difficulty in handling criticism, poor listening skills, impulsive behavior, and emotional volatility.

In Colleagues

  • Elevated EQ: Ability to stay calm under pressure, openness to feedback, excellent listening skills, and a strong emotional vocabulary.
  • Limited EQ: Defensive behavior, blaming others, reactivity rather than proactivity, and difficulty in reading social cues.

Preventing Impulsive Responses

  1. Pause: Take a moment to think before reacting.
  2. Reflect: Try to understand why you feel a certain way.
  3. Consult: Discuss the situation with someone you trust before taking action.

Managing Workplace Relationships Effectively

  1. Open Communication: Be clear and articulate in your communication, making sure you understand and are understood.
  2. Active Listening: Don’t just hear—listen to understand and respond effectively.
  3. Feedback Loop: Make it a practice to give and receive constructive feedback.
  4. Set Boundaries: Know where to draw the line. A harmonious workplace relationship is built on mutual respect.

Identifying Triggers and Coping Strategies

Identifying Triggers

  • Emotional outbursts
  • Feeling drained
  • Anxiety or stress

Coping Strategies

  • Deep Breathing: It can help lower stress in the moment.
  • Seek Clarity: Ask questions to fully understand the situation and to clarify your own thoughts.
  • Avoidance: If certain topics or discussions are triggers, it might be beneficial to avoid them when possible.

Practicing Restraint while Conveying Authenticity

  1. Emotional Vocabulary: Use precise words to describe how you feel.
  2. Time and Place: Choose an appropriate setting for sharing emotions and concerns.
  3. Be Direct but Tactful: Authenticity doesn’t mean brutality; it’s possible to be honest without being hurtful.


Mastering Emotional Intelligence is a continuous journey but one that offers immense rewards both professionally and personally. By understanding your emotional reactions, you can improve your professional relationships, make better decisions, and lead a more balanced life. By cultivating high EQ, you not only elevate your own work experience but also contribute positively to the overall workplace environment.

DDI Leadership Assessment

DDI’s main focus is leadership assessments, which are competency-based. These competencies vary from each company and each position.

Leadership Assessment Test

A leadership assessment test is a tool used to evaluate an individual’s leadership potential, skills, and style.

Emotional Intelligence at Work

Emotional Intelligence (EQ) is the ability to perceive, understand, manage, and regulate emotions in yourself and others.