If you’re applying for a job at GameStop, whether as a store associate, assistant manager, or distribution team member, you may be asked to complete a pre-employment assessment as part of the hiring process. These tests are designed to evaluate your personality, decision-making, work ethic, and customer service orientation—all important traits for working in a fast-paced retail environment.
To help you succeed, this guide breaks down the types of GameStop pre-employment tests and provides helpful tips for passing them.
Types of Pre-Employment Tests at GameStop
1. Personality Assessment
This is the most common test used by GameStop. It measures how well your personality aligns with the company’s values and retail culture. The questions are typically multiple-choice statements where you indicate how strongly you agree or disagree.
Key traits GameStop looks for:
- Dependability
- Integrity
- Teamwork
- Customer orientation
- Adaptability
- Enthusiasm for gaming and pop culture
2. Situational Judgment Test (SJT)
These are scenario-based questions that assess how you would respond to common workplace situations. You might be asked to choose the best and worst action to take when handling a customer complaint, resolving a conflict with a coworker, or juggling multiple tasks.
Example Question: A customer becomes frustrated because a game they pre-ordered is delayed. What do you do?
You’ll be given several options and need to pick the most appropriate response. These test your problem-solving, communication, and customer service skills.
3. Basic Math and Reasoning (Optional)
For certain roles, especially assistant managers or corporate positions, you may encounter questions involving percentages, cash handling, or inventory logic. These are not standard for all roles but may appear in more advanced assessments.
Tips for Passing GameStop’s Pre-Employment Test
1. Be Honest—but Strategic
While you should always answer truthfully, keep in mind the qualities GameStop values. When taking the personality test, choose responses that reflect responsibility, enthusiasm for the brand, and strong work ethics.
2. Prioritize Customer Experience
In SJTs, always focus on the customer-first mindset. Choose responses that demonstrate professionalism, empathy, and a willingness to go the extra mile.
3. Be Consistent
Some questions may be asked in different ways to check for consistency. Avoid contradicting yourself. For example, don’t say you dislike working in teams in one section and claim you enjoy collaboration in another.
4. Practice Ahead of Time
Use free online tools to practice personality and situational judgment tests. Familiarity with question formats helps reduce anxiety and improves performance.
5. Read Each Question Carefully
Take your time and avoid rushing. Carefully reading each scenario ensures that you understand what is being asked before selecting your response.
Common GameStop interview questions
1. Why do you want to work at GameStop?
Answer:
I’ve been a long-time customer and fan of GameStop, and I love the gaming industry. Working here would allow me to share my knowledge and enthusiasm with others while helping customers find products they’re excited about. I also appreciate the fast-paced retail environment and the opportunity to grow with the company.
2. How would you handle an upset customer who wants to return an opened game?
Answer:
I’d listen calmly to the customer and explain our return policy clearly and respectfully. If the return isn’t allowed, I’d offer alternative solutions like a trade-in option or help them exchange the product if possible. My goal would be to keep the customer satisfied while following company policies.
3. How do you stay updated on the latest games and tech?
Answer:
I follow gaming news through platforms like IGN and Game Informer, watch reviews on YouTube, and keep up with updates from developers. I also talk with friends in the gaming community and check GameStop’s website and social media to stay current with what’s popular.
4. Tell me about a time you worked as part of a team.
Answer:
At my previous job, we had a big sales event, and the store was packed. I worked closely with my team to restock items, manage lines, and assist customers quickly. We communicated constantly and supported each other, which helped the day run smoothly and boosted our sales.
5. How would you convince a customer to sign up for the PowerUp Rewards program?
Answer:
I’d explain the benefits in a friendly and engaging way—like earning points, getting exclusive discounts, and early access to sales. I’d ask the customer about their shopping habits and tailor my explanation to show how the program could save them money and enhance their gaming experience.
