Synchrony Financial Hiring Process

Synchrony, a leading consumer financial services company in the U.S., hires professionals across technology, customer service, marketing, finance, and risk. Their interview process is structured to identify candidates who align with their values: Caring, Curiosity, Courage, and Confidence.

Recruitment Process

Step 1: Online Application and Resume Screening

The process begins with an online application. Tailor your resume to highlight relevant experience in financial services, customer care, or digital innovation.

Step 2: Online Assessment (for Some Roles)

Depending on the position, you may be asked to complete:

Situational Judgment Test (SJT) – Evaluates how you handle workplace challenges and customer interactions.
Personality or Work Style Questionnaire – Assesses behavioral traits and alignment with Synchrony’s team culture.
Cognitive Ability Test – For analytical or tech roles, this may include logical reasoning, data analysis, and math questions.

Step 3: Phone or Video Interview

A recruiter or HR specialist will conduct an initial screening to discuss:

Your background and motivations
Interest in Synchrony and the role
Salary expectations and availability

Be prepared to explain your passion for innovation and customer-centric thinking.

Step 4: Final Interview Rounds

These may include:

Behavioral Interviews – Use the STAR method to answer questions about teamwork, adaptability, leadership, and conflict resolution.
Technical Interviews – For roles in IT, data, or risk, expect questions on SQL, Python, system design, or case scenarios.
Virtual or Panel Interviews – You may meet with hiring managers or cross-functional leaders.

Employment Assessment Test Practice

The assessment is an online test like job tasks, problem-solving, work history questionnaire, simulation scenarios, and work-style questionnaire.

There are three main tests you are likely to take when applying for any position at Synchrony Financial.

Situational Judgement Test

A situational judgement test focuses on your cognitive abilities and the natural behaviors you exhibit under pressure. These tests are usually multiple choice and evaluate you through hypothetical scenarios.

After reading a scenario, you may be asked to indicate how you would react, relate, etc. The scenarios are catered to the banking industry and may revolve around situations like handling banking errors all the way to dealing with screaming customers.

Personality Test

Personality tests are similar to situational judgement tests because they focus on your natural traits and behavioral inclinations. However, a personality test doesn’t look at your traits in regard to high-pressure scenarios.

Instead, these exams look at multiple facets of your personality and put each personality trait into the perspective of how it would affect your job performance in a given field.

For instance, very outgoing individuals thrive in customer service roles but tend to do poorly in solo, non-customer-facing positions.

Numerical Reasoning Exam

Numerical reasoning exams focus on your ability to handle numerical data and process it without error. You don’t need to be an algebraic wiz to master this type of exam, but you do need to be able to handle numbers in a way that is quick, efficient, and accurate.

These tests are often timed and scored compared to other workers in your targeted field.

Start practice today and improve your hiring chances

About The Company

Synchrony Financial is a consumer financial services company that provides a wide range of financial products and services to customers and businesses. The company operates in several areas, including retail banking, credit cards, installment lending, and healthcare financing.

Synchrony Financial is a consumer financial services company
Headquarters: Stamford, Connecticut, United States

Subsidiaries

CareCredit
Allegro Credit
Loop Commerce
GPShopper
Synchrony Bank

Synchrony Interview Questions

prepare for a job interview at Synchrony by providing you with some commonly asked interview questions. Synchrony Financial is a consumer financial services company that provides a range of credit products and services to consumers and businesses. The types of questions you might encounter can vary based on the position you’re applying for, but here are some general questions that could be relevant:

Tell me about yourself.
Why are you interested in working at Synchrony?
What do you know about Synchrony’s products and services?
Can you describe your relevant experience for this role?
How do your skills align with the requirements of the position?
Describe a challenging situation you faced in a previous job and how you resolved it.
How do you handle working in a fast-paced and dynamic environment?
What motivates you to excel in your work?
Tell me about a time when you had to work in a team to achieve a common goal.
How do you prioritize and manage your tasks to meet deadlines?
Describe a situation where you had to handle a difficult customer or client. How did you handle it?
What steps do you take to stay up-to-date with industry trends and changes?
How do you adapt to changes and new technologies in the financial industry?
Give an example of a successful project you were a part of. What was your role and contribution?
How do you ensure accuracy and attention to detail in your work?
Describe a time when you had to analyze data or financial information to make a decision.
How do you approach risk assessment and mitigation in a financial context?
Tell me about a time when you demonstrated leadership skills or took initiative.
What do you think is the biggest challenge currently facing the financial industry?
Where do you see yourself in your career five years from now?

Careers

Synchrony Financial will support you in every way we can with career development, training, and benefits that bring your professional and personal ambitions within reach.