MetLife, a global leader in insurance, employee benefits, and financial services, offers a wide range of career opportunities in areas such as customer service, sales, IT, underwriting, finance, and claims. If you’re aiming to join MetLife, understanding their structured and strategic hiring process will help you prepare effectively and increase your chances of success.
Step 1: Online Application
The process begins with submitting an application through the MetLife Careers website. It’s important to tailor your resume to the specific job description, highlighting relevant skills, accomplishments, and experience. Including industry-specific keywords can improve your visibility in their applicant tracking system (ATS).
Step 2: Resume Review and Screening
Once submitted, your application is reviewed by recruiters or hiring managers. Qualified candidates are usually contacted for a brief phone screening. This initial conversation covers your background, interest in the role, availability, and basic qualifications.
Step 3: Assessment Tests (if applicable)
For certain positions—particularly those in customer service, claims, and technical roles—you may be asked to complete an online assessment. These assessments evaluate your cognitive abilities, situational judgment, and personality traits to determine how well you’d fit with the role and company culture.
Step 4: Interviews
MetLife typically conducts one or more interviews, either virtually or in person, depending on the role. These interviews can include:
- Behavioral interviews, where you’ll be asked to share examples of how you’ve handled past situations using the STAR method (Situation, Task, Action, Result).
- Technical interviews, for roles in IT, data analysis, or actuarial sciences, which may involve problem-solving tasks or case studies.
- Panel interviews, especially for mid to senior-level roles, where multiple team members evaluate your qualifications and fit.
Step 5: Final Interview or Discussion
Some candidates may be invited for a final round of interviews or discussions with senior leaders. This step often focuses on culture fit, long-term career goals, and alignment with MetLife’s values of integrity, innovation, and inclusion.
Step 6: Offer and Onboarding
If selected, you’ll receive a formal offer, followed by background checks and onboarding procedures. MetLife’s onboarding process is designed to help you transition smoothly into your new role.
Start practice today and improve your hiring chances
Career Areas
Getting a job at MetLife, like any other company, typically involves several steps.
Before you apply, research MetLife thoroughly. Understand their products, services, mission, values, and any recent news or developments. This will not only help you tailor your application but also demonstrate your genuine interest in the company during interviews.
| Claims | Marketing |
| Communications | Operations |
| Corporate | Sales |
| Customer Service | Senior Leadership |
| Finance | Technology |
| Investments | University |
About The Company
MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company.
Headquarters: New York, New York, United States
Subsidiaries
- Hyatt Legal Plans provides fully covered attorney services.
- Provida AFP Provida or Administradora de Fondos de Pensiones Provida is the pension fund manager leader in the Chilean Pension Fund.
- AmMetLife is the name of the Malaysian life insurance company, AmMetLife Insurance Berhad, and family takaful operator, AmMetLife Takaful Berhad.
- Century 21 Real Estate LLC is an American real estate agent franchise company.
- MetLife Bank
- Long Term Care Partners Insurance Program (FLTCIP)
All Open Jobs
Tailor your resume to highlight relevant skills and experiences that match the job requirements. Your cover letter should briefly introduce yourself, explain why you’re interested in the position and the company, and highlight how your qualifications make you a strong fit for the role.
- Senior Analyst, Incident Response
- Director, Residential Whole Loan Transaction Manager
- Property & Casualty Specialist
- Senior Software Develop Engineer
- Client Services Consultant II
- Care Coordinator – LTC
- Agricultural Loan Closer
- Property & Casualty Sales Agent
- Claims Coordinator – PetFirst
- AVP Regional Architect, Chicago & Dallas
- Client Services Analyst II
Common Interview Questions
Here are 5 common MetLife interview questions with sample answers to help you prepare confidently:
1. Why do you want to work at MetLife?
Answer:
I’m impressed by MetLife’s long-standing reputation in the insurance and financial services industry, as well as its commitment to innovation and customer care. I want to be part of a company that values growth, diversity, and service. I’m especially drawn to your focus on helping individuals and businesses build a more secure future.
2. Tell me about a time you handled a difficult customer or client.
Answer:
In my previous role, a client was frustrated over a claim delay. I listened carefully, remained calm, and apologized for the inconvenience. I then contacted the appropriate team, expedited the review process, and kept the client updated. The issue was resolved quickly, and the client appreciated the follow-through, leading to positive feedback.
3. How do you manage multiple priorities and deadlines?
Answer:
I use time management tools like calendars and task lists to stay organized. I prioritize based on urgency and business impact, and I regularly communicate with my team to manage expectations. This approach helps me meet deadlines consistently without compromising on quality.
4. Describe a time when you worked successfully as part of a team.
Answer:
While working on a system upgrade project, I collaborated with IT, customer service, and compliance teams. I helped ensure the new system met user needs while staying compliant with regulations. Our effective communication and coordination helped us launch the project ahead of schedule and with minimal disruption.
5. What do you know about MetLife’s products and services?
Answer:
MetLife offers a wide range of insurance and financial services, including life, dental, disability, and auto insurance, as well as retirement and employee benefit plans. I’m particularly interested in your innovation in digital services and your efforts to personalize customer experiences through technology.
