Learn about the recruiting process at Walgreens, Find out how to pass interviews and assessment tests.
It’s important to note that the specifics of the hiring process can vary depending on the position you are applying for and the location of the job.
- What should I expect in an assessment interview?
- How do you prepare for an assessment interview?
- What is the difference between an assessment and an interview?
- What is an interview assessment form?
- How long does it take Walgreens to call back after the interview?
- How many days does the hiring process take?
- What to expect at a Walgreens interview?
Walgreens is your home for Pharmacy, Photo, and Health & Wellness products. Walgreens is an American company that operates as the second-largest pharmacy store chain in the United States.
Headquarters: Deerfield, Illinois, United States
Parent organization: Walgreens Boots Alliance
Number of locations: 9,360
Subsidiaries:
- Duane Reade is a chain of pharmacies and convenience stores.
- drugstore.com was an internet retailer of health and beauty care products.
- Take Care Health Systems
- Walgreens Health Services
- 1901 Group IT service management company
- Walgreens Specialty Pharmacy provides specialized care, therapies, and medication services.
- Option Care Enterprises Home health care services company
- Boots UK, trading as Boots, is a British health and beauty retailer and pharmacy chain in the United Kingdom and other countries and territories, including Ireland, Italy, Norway, the Netherlands, and Thailand.
The interview process
Learn how long it will take to make the hiring decision and how many stages are involved in the recruitment process.
- Find your Job
- Upload your resume
- Confirmation email
- Selection process
- HR Interview
- Pre-employment Assessments
- Hiring Manager Interviews
- Job Offers
- Start your first day
Pre-Employment Assessment Test Preparation
Assessment tests are designed to gain insight into your personal and professional background.
The assessment is an online test like job tasks, problem-solving, work history questionnaire, simulation scenarios, and work-style questionnaire.
You will need to practice the following assessment tests
Aptitude tests, Numerical, verbal, AON, Hogan, SJT
The test may include several different types of questions, such as:
1. Customer Service Questions
These questions assess your ability to interact with customers and handle different service situations.
Practice Question: If a customer complains that a product is missing from their bag after checking out, what would you do?
- A) Ignore the complaint
- B) Accuse the customer of lying
- C) Ask the customer for their receipt and verify the purchase, offering to replace the missing item if confirmed
- D) Tell the customer to take whatever they want from the shelves
2. Mathematical and Analytical Reasoning
These questions gauge your ability to work with numbers, particularly as it pertains to making change, calculating discounts, and managing inventory.
Practice Question: If a customer buys items totaling $18.45 and pays with a $20 bill, what is the change?
- A) $1.55
- B) $2.45
- C) $1.45
- D) $2.55
3. Situational Judgment
These questions ask you how you would handle certain scenarios that might arise in the workplace.
Practice Question: A coworker is consistently arriving late and leaving early, putting extra pressure on the rest of the team. How would you handle the situation?
- A) Ignore the problem
- B) Confront the coworker aggressively
- C) Discuss the issue privately with the coworker and encourage them to speak with the supervisor if the problem persists
- D) Report the coworker to the police
4. General Knowledge of Company Policies and Procedures
Some questions might pertain to specific Walgreens policies or general retail practices. It might be beneficial to familiarize yourself with the company’s mission, values, and basic store policies.
Practice Question: Which of the following is a core value of Walgreens?
- A) Ignoring customer feedback
- B) Profit above all else
- C) Trust, care, innovation, and partnership
- D) Focus only on pharmaceutical sales
Answers:
- C
- A
- C
- C
Career areas
Find jobs by store location. Walgreens has over 9,500 stores in all 50 states
- Community Pharmacist
- Pharmacy Technician
- On-site/Work Site Pharmacist
- Resident Pharmacist
- Central Pharmacy Operations
- Specialty Pharmacy
- International Pharmacy
Most Common Job Interview Questions and Answers
Preparing for an interview with Walgreens often involves understanding the types of questions that might be asked. Here’s an overview of some common interview questions that may be relevant for a position at Walgreens:
1. Customer Service & Interpersonal Skills
- How would you handle an upset or dissatisfied customer?
- Can you describe a time when you went above and beyond for a customer?
2. Teamwork & Collaboration
- How do you handle working in a team environment?
- Describe a situation where you had to collaborate with a difficult colleague. How did you handle it?
3. Knowledge About the Company & Position
- What do you know about Walgreens and our values?
- Why do you want to work at Walgreens specifically?
4. Work Experience & Skills
- Can you tell me about your previous work experience, particularly as it relates to this position?
- What skills do you have that make you a strong fit for this role?
5. Situational & Behavioral Questions
- How would you prioritize multiple tasks if you were the only one on shift?
- Tell me about a challenging situation you faced at work and how you dealt with it.
6. Motivation & Career Goals
- Where do you see yourself in five years?
- What motivates you to do your best work?
7. Questions Specific to the Role
Depending on the exact position you’re applying for, there might be specific questions related to pharmaceuticals, store management, sales, inventory control, etc.
Tips for Success:
- Research the Company: Know Walgreens’ mission, values, and major products/services.
- Prepare Examples: Have real-world examples ready to illustrate your skills and experience.
- Ask Questions: Be ready to ask questions about the company, team, and role. It shows you’re engaged and interested.
- Be Professional: Dress appropriately, arrive on time, and speak respectfully.
- Focus on Customer Service: Since Walgreens is heavily customer-oriented, emphasize your customer service skills and experiences.
Remember, the exact questions can vary greatly dep
Remember, it’s essential to prepare for the interview by researching the company, understanding the job requirements, and practicing your responses to common interview questions. Be ready to highlight your relevant skills, experiences, and accomplishments that make you a strong fit for the position. Also, try to frame your answers using the STAR method (Situation, Task, Action, Result) to provide structured and concise responses.
Walgreens interview questions by position
The interviews may also include situational questions to assess your problem-solving and customer service skills.
Entry-Level Positions (e.g., Sales Associate, Cashier, Beauty Advisor)
- Can you tell us about yourself and why you want to work at Walgreens?
- Describe a time when you delivered excellent customer service.
- How would you handle a difficult customer?
- Are you comfortable working with a team? Give an example of teamwork in a past experience.
- How would you prioritize tasks if you had to stock shelves, check out customers, and clean the store?
- Can you share an experience where you had to work quickly and efficiently?
- Have you ever had to sell a product or a service? How did you approach it?
- If a product rings up at the wrong price, what would you do?
- How do you handle multiple tasks at the same time?
- What does good customer service mean to you?
Pharmacy Positions (e.g., Pharmacy Technician, Pharmacist)
- Why did you choose a career in pharmacy?
- How do you stay updated with new medications and pharmacy practices?
- Can you describe a time when you caught a potential error in a prescription?
- How would you handle a situation where a customer is unhappy with their wait time for a prescription?
- Explain how you ensure accuracy and safety in dispensing medication.
- Describe your experience with pharmacy information systems.
- Tell me about a time you went above and beyond for a patient.
- How do you deal with repetitive tasks?
- What would you do if you disagreed with a pharmacist’s decision?
- Describe a time when you had to work under pressure.
Management Positions (e.g., Store Manager, Assistant Manager)
- What is your management style and how do you motivate your team?
- How would you handle underperforming staff?
- Describe a situation where you had to implement a corporate directive that you didn’t agree with.
- How do you ensure your store meets sales targets and other performance metrics?
- Can you give an example of how you have handled a conflict between team members?
- What strategies would you use to reduce shrinkage and inventory loss?
- How do you manage the scheduling of staff to ensure the store operates effectively?
- Describe your experience with budgeting and P&L statements.
- How would you handle a situation where your store receives a complaint from a customer?
- What is your experience with hiring and training new employees?
Specialist and Support Positions (e.g., Loss Prevention, Beauty Consultant)
- Describe your previous experience in this field and how it applies to this position.
- What techniques do you use to prevent loss or theft?
- How would you handle a shoplifting incident?
- Can you give an example of a successful marketing campaign you’ve managed?
- What trends do you currently see in the beauty industry and how can we capitalize on them?
- How would you increase loyalty program sign-ups among customers?
- Tell me about a time when you had to deal with a difficult or non-compliant team member.
- How do you stay organized and manage tasks?
- What steps would you take to learn about new products in our store?
- How would you handle a conflict with a member of the corporate team?
