Express Scripts, a major player in pharmacy benefit management, seeks professionals who are detail-oriented, analytical, and committed to improving healthcare delivery. The hiring process is structured and includes multiple stages to evaluate both technical skills and cultural fit.
1. Online Application
The first step is submitting your application via the Express Scripts careers portal. You’ll need to upload a resume and possibly a cover letter. It’s important to highlight relevant experience in healthcare, customer service, or technical roles, depending on the position you’re applying for.
2. Pre-Employment Assessment
Qualified candidates are often asked to complete one or more online assessment tests. These are used to evaluate your aptitude and work style. The types of tests may include:
- Cognitive Ability Test: Measures logical reasoning, numerical skills, and problem-solving ability.
- Situational Judgment Test (SJT): Presents real-world work scenarios to assess your decision-making, ethics, and interpersonal behavior.
- Personality Assessment: Evaluates traits such as teamwork, responsibility, and adaptability—key qualities for roles within Express Scripts.
These assessments are usually timed and must be completed within a few days of receiving the invitation.
3. Interviews
After passing the assessments, selected candidates are invited for interviews. The interview process may include:
- Phone or Virtual Interview: A recruiter or manager will ask about your background, motivation, and experience.
- Behavioral Interview: Often based on the STAR method (Situation, Task, Action, Result), focusing on past work challenges and successes.
- Role-Specific Questions: Especially for IT, clinical, or operational roles, you may be asked technical or problem-solving questions.
4. Background Check and Job Offer
If you pass the interview stage, the company will conduct a background check and possibly a drug test. If everything is clear, a formal job offer will follow.
Employment Assessment Test At Express Scripts Holding
Personality Test, Aptitude tests, Numerical, verbal and SJT
Career Areas
| Operations | Legal |
| Nursing | Clinical & Research |
| Technology & Innovation | Human Resources |
| Finance | Sales & Marketing |
Express Scripts Holding Salaries
| Patient Advocate | $14.00 per hour |
| Senior Manager | $105,000 |
| Pharmacist | $107,000 |
| Pharmacy Clerk | $12.60 per hour |
| Open position 670 + |
| Number of employees:29,000 people worldwide |
| Headquarters: Headquarters: St. Louis, Missouri, United States |
Subsidiaries
- Accredo is a specialty pharmaceutical and service provider for patients with complex and chronic health conditions.
- Medco Health Solutions, Inc. was an American Pharmacy Benefits Management company. Medco provided pharmacy services to private and public employers, health plans, labor unions, government agencies, and individuals served by Medicare Part D Prescription Drug Plans.
- Inside Rx
- ESI Canada
- Lynnfield
- Priority Healthcare is the premier healthcare services company providing innovative, high quality, and cost-effective solutions that enhance the quality of life.
| Career Web Site | https://careers.express-scripts.com |
5 common interview questions
1. Why do you want to work at Express Scripts?
Sample Answer:
I’m passionate about improving healthcare access and efficiency, and I admire Express Scripts’ commitment to simplifying pharmacy benefits and helping patients manage their health. I’m excited about the opportunity to work for a company that plays such a vital role in delivering cost-effective healthcare solutions.
2. Tell me about a time you handled a difficult customer or patient.
Sample Answer:
In my previous role, a patient was upset about a delayed prescription. I listened to their concerns, apologized for the inconvenience, and expedited the shipment. I also followed up the next day to ensure it arrived. They appreciated the personal attention, and it strengthened the trust between us.
3. How do you prioritize tasks when dealing with multiple deadlines?
Sample Answer:
I assess urgency and impact, then create a daily plan to stay organized. I also communicate early if priorities shift or if support is needed. At my last job, this approach helped me manage incoming requests efficiently without compromising quality or compliance.
4. Describe a time you made a mistake at work. How did you handle it?
Sample Answer:
I once entered incorrect data into a client’s file, which could have caused a delay. I caught the mistake during my review, reported it immediately to my supervisor, and corrected the entry. I also created a checklist to prevent similar errors in the future.
5. How do you stay up to date with changes in healthcare or pharmacy regulations?
Sample Answer:
I regularly follow industry news through sources like Pharmacy Times and CMS updates. I also participate in webinars and internal training programs. Staying informed helps me provide accurate, compliant service to both patients and providers.
